Refund policy

We have a 30-day return policy, which means you have 30 days from the receipt of your item to request a return. To be eligible for a return, the item must be in the same condition as when you received it — unworn or unused, with tags and in the original packaging. You will also need the receipt or proof of purchase.

To start a return, follow the instructions on our returns page. Please note that returns must be sent to the following address: Oudergemselaan 72, 1933 Sterrebeek, Belgium. For questions about returns, you can always reach us at info@p-harmony.eu.

Damage and issues Inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so we can assess and resolve the issue.

Exceptions / non-returnable items Unfortunately, we cannot accept returns on sale items or gift cards.

European Union — 14-day cooling-off period Without prejudice to the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving a reason. As mentioned above, the item must be in the same condition as when you received it — unworn or unused, with tags and in the original packaging. You will also need the receipt or proof of purchase.

Refunds We will notify you once we have received and inspected your return, and let you know whether the refund has been approved or not. If approved, you will be automatically refunded via your original payment method within 5 business days. Please note that it may also take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@p-harmony.eu.